Returns

Returns follow the rules of the retail partner that fulfilled your order — this page is the short version of how those rules usually play out for bottled goods.

Sealed bottles

Unopened bottles in their original packaging can generally be returned within the partner's standard window from delivery. Start from the order confirmation: it links directly to the return flow for your specific order, prints the label and books the pickup or drop-off.

Opened bottles

Consumable goods that have been opened are normally not returnable, which is one more argument for meeting the juice through a single liter before committing to a case.

Damaged or wrong items

A bottle that arrives broken, leaking or different from what you ordered is the partner's responsibility regardless of the return window — report it through their help pages with photos and the refund or replacement is typically issued without sending anything back.

Refunds

Refunds go back to the original payment method once the return is received or the claim is approved, on the partner's standard timeline.